VDR software provides a safe and encrypted environment for sharing sensitive documents with a variety of parties. It is typically employed for M&A due-diligence, however it is also used to aid in bankruptcy proceedings, fundraising and a variety of other business transactions that require sharing of documents. It’s important for advisors to VDR software be aware of how they can use VDR technology to enhance the client experience.

As with any other tech stack, it’s vital to inquire of a potential VDR partner for performance and reliability information. You should look for information on average uptime, interruptions and delays. Additionally it’s a good idea look for third-party security certificates such as SOC. These certifications are independent verification that the VDR partner has taken all necessary steps to safeguard customers’ data.

A good VDR provider will also offer professional customer service through a variety of channels. Look for live chats in the app telephone and email support that is available in multiple languages, as well as training videos, dedicated teams and managers. Unlike physical data rooms, most modern providers are available 24/7.

Think about how the VDR was created with the needs of your client in mind. Does it have an easy-to-use user interface? Does it allow bulk uploads and downloads? Does it allow you to quickly access the most commonly used documents and search for specific words? These features can make the experience of your clients less stressful, and can save you time during the course of a deal.